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Knowledge Centre
Most of what follows is what a lender’s credit team already knows and rarely explains — why files fail after the documents have been seen, what FOIR does to your eligibility, when CGTMSE actually applies. Knowing it beforehand is worth more than any assurance we could give you.
FAQs
Straightforward answers to the questions we hear most often — before you engage with us.
All answers reflect our actual operational approach and applicable regulations as of the date of publication. Financial regulations and scheme parameters may be updated by authorities over time.
Have a question not listed here? Contact us directly.
Usually because the file was screened at branch level but declined at credit processing. The common causes are a FOIR above the lender's internal ceiling once existing EMIs are counted, bank statement conduct the branch did not examine closely — cheque returns, sustained overdrawn balances, round-tripping between accounts — or a property that fails the technical or legal valuation. None of these show up on the application form. They show up two weeks later. Checking them first is most of what we do.
Bring your income or turnover figure, your existing EMIs, and roughly what you want to borrow. That’s enough for us to tell you where you stand. The first assessment costs nothing, and sometimes the answer is that you should wait six months — we’ll say so.
Ask us directly